Available for new opportunities

Soniya
Pradhan

Support Engineer · Business Analyst · Project Manager

I keep systems reliable and teams aligned, resolving technical issues at the root, translating business needs into data-driven solutions, and driving cross-functional delivery with precision and clarity.

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Soniya Pradhan
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Who I Am

Turning complexity
into clarity

I'm a Technical Support Engineer, Business Analyst, and Project Manager with 4+ years of experience keeping systems running, translating complex business needs into clear solutions, and delivering projects across GTM and operations functions.

My instinct is to ask "why is this breaking?" — then fix it at the root before it escalates. I believe the best systems are invisible: they just work, and when they don't, I'm the one who figures out why..

Currently based in Santa Clara, CA, I bring hands-on experience with SQL, Python, JIRA, log analysis, and Agile delivery — paired with a strong bias toward reliability and outcomes over outputs.

Location Santa Clara, CA
Education M.S. Information Technology
Focus Technical Support · Business Analysis · Project Management
Methodology Agile Scrum · Root Cause Analysis · Data-driven Delivery
Email soniyapradhan018@gmail.com
LinkedIn linkedin.com/in/soniyapradhan
What I Bring

Core capabilities

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Data & Analytics

Excel Data Cleaning Data Quality Snowflake Data Visualization KPI Reporting Dashboard Design
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Programming & Automation

Python SQL REST APIs Data Analysis Reporting Automation
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Databases

MySQL SQL Snowflake
⬢

Tools & Platforms

Git & GitHub JIRA Agile Scrum Visual Studio Code
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UI/UX & Design

Figma Adobe Creative Cloud WCAG Accessibility
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Technical Support

Issue Diagnosis Root Cause Analysis Log Analysis Incident Documentation
XP
Where I've Been

Work experience

Feb 2026 — Present
PMCM2
San Francisco, CA
Product Owner & Business Analyst Intern
  • Owned discovery and requirements definition for business system improvements — gathering stakeholder input, mapping workflows, writing acceptance criteria, and driving sprint delivery.
  • Applied an AI-first lens to recurring workflows: mapped manual processes, identified automation opportunities, and redesigned pipelines using SQL and Python.
  • Built KPI dashboards and automated reporting tools to give leadership real-time visibility into customer trends and operational performance.
  • Diagnosed and resolved data pipeline issues through root cause analysis, ensuring system reliability across GTM functions.
Jul 2021 — Nov 2023
Tech Lekh
Kathmandu, Nepal
Product Owner & Business Analyst
  • Served as primary product owner for GTM and operations systems — defining vision, maintaining the roadmap, and prioritizing the backlog to align engineering with business outcomes.
  • Led end-to-end discovery for account and opportunity workflows: stakeholder interviews, data flow mapping, and acceptance criteria for sprint execution.
  • Redesigned manual GTM processes with an AI-first mindset — reducing recurring manual effort by ~60% through scripted automation and validation pipelines.
  • Improved platform performance from 53% to 97% GTMetrix score, directly improving conversion and UX outcomes.
  • Managed Agile Scrum ceremonies — sprint planning, reviews, retrospectives — keeping cross-functional teams aligned.
Jan 2020 — Jun 2021
Wow Ladies Fashion
Pokhara, Nepal
Operations & Data Analyst
  • Owned reporting and analytics for GTM and sales operations — tracking customer engagement, pipeline metrics, and revenue KPIs across platforms.
  • Mapped and redesigned operational workflows to identify automation opportunities, reducing manual reporting effort significantly.
  • Conducted root cause analysis on data inconsistencies, implementing corrective actions that improved data accuracy across sales and marketing systems.
What I've Built

Recent projects

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Academic Background

Education & learning

Master of Science in Information Technology
Webster University · St. Louis, Missouri · Dec 2025
Capstone: Designed and delivered a data product as sole product owner — defined requirements, prioritized features, built KPI dashboards using SQL, Python, and Excel, and iterated based on stakeholder feedback to ensure data accuracy and measurable business value.
Bachelor of Business Administration
Pokhara College of Management · Pokhara, Nepal · Oct 2022
Field of Study: Business Administration and Management, General. Built a strong foundation in business operations, organizational management, and analytical thinking applied to real-world business challenges.
Let's Talk

Open to opportunities

Currently exploring Support Engineer, Business Analyst & Project Manager roles · Based in Santa Clara, CA · Open to remote

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